TERMS AND CONDITIONS - LEONARDO LEATHER
SHIPPING & DELIVERY
Shipping rates vary according to value of merchandise and size and weight of package. During the order process, you will be able to visualise at once what the shipping charges amount to. The shipping costs include total insurance cover or the full value of the merchandise sent. All the prices of the items quoted on our catalogue are net of Value Added Tax.Local duties and taxes outside the European Union (when applicable) are payable by customers in their own countries.
Please make sure that the shipping address is correct as won't be able to change shipping address once they are on their way to you.
Before we can process your purchase, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
We will start to process your order once is accepted and includes a 24 hour period where your items will be ready and dispatched by our warehouse. Sometime, during the sale specially, your order will take up to 48 hours for shipments to be dispatched.
PRIVACY & SECURITY
The privacy of those who visit the LEONARDO DI POGGIALI FABIO E C. SNC web site is our primary concern. We abide by the highest ethical standards of the industry and it is our utmost priority to ensure that your personal and payment information is secure and your privacy is respected. Below is a description of how we maintain online security and respect your privacy.
LEONARDO DI POGGIALI FABIO E C. SNC registration and sales procedures comply with Italian Law n. 196/03 for the right to privacy.
In order to purchase products on the LEONARDO DI POGGIALI FABIO E C. SNC web site you are required to fill-in a registration form with basic personal information (your name, your address,your telephone number, your e-mail address, etc.) and this data remains completely confidential and will be used for contractual purposes only. LEONARDO DI POGGIALI FABIO E C. SNC does not sell, rent or lend any personally identifiable information regarding its customers to any third party in a way different to those described in this privacy statement. Nor do we share your personally identifiable information with any other entities other than the necessary third parties in the processing of your order.
RETURNS & REPLACEMENTS
- Before confirming your order please make sure that :
a) You have ordered the style and colour you like.
b) If ordering a jacket make sure you have followed the instructions regarding sizes and taking your own measurements.
c) If ordering a belt you have carefully measured your waist.
d) If you have any questions please call or e-mail us before ordering.
- Shipping damages, short ages, and discrepancies must be claimed within 15 days from the receipt of your merchandise. Any claims made after this period will not
- Merchandise will be replaced at no additional charges if defective, provided the defect is due to flaw in the production process.
- Before returning any item you should contact us so that we can authorize the return and provide you with the proper instructions for shipping back.
- We shall not accept any merchandise sent without prior authorization from our company, nor shall we accept it if the shipping instructions we provide have not been properly followed.
- Merchandise personalized with initials cannot be returned/replaced.
Availability of merchandise may vary on LEONARDO DI POGGIALI FABIO E C. SNC and some items featured on the site may be available only in limited quantities. When you display item specifications, you can see if that item is currently in stock or not. If you cannot find a specific item or if you have any questions regarding the availability of an item, please do not hesitate to contact our customer care service.We will do our best to fulfill your request whenever possible.
LEONARDO DI POGGIALI FABIO E C. SNC will make every reasonable effort to display its merchandise as accurately as possible. Unfortunately, there are numerous factors beyond our control, including the display and color capabilities of your computer monitor that may significantly affect what you actually see on your screen for which LEONARDO DI POGGIALI FABIO E C. SNC cannot be held responsible.
LEONARDO DI POGGIALI FABIO E C. SNC undertakes to offer the best. However, technical and/or printing mistakes may involuntarily occur. Furthermore, changes and corrections to the web site maybe made whenever necessary, without previous warning.
All logos and brands are of their respective owners.
Users are granted permission to browse and use the LEONARDO DI POGGIALI FABIO E C. SNC site for its intended purpose, which is for your retail use only as a consumer. Any other use,including and not limited to the modification, reproduction, distribution,transmission, republication, deletion, removal, addition, display, or performance of the content on this site or the exploitation in any other way of any of the content of this web site, in part or in whole, is strictly forbidden.
If you become a member of LEONARDO DI POGGIALI FABIO E C. SNC, all of your personal information (name,address, phone number, email address, etc) is safely stored in our database. We store this type of information so that you do not have to re-enter it each timeyou make a purchase or log-in using the My Account feature.
From the moment you select the "Confirm" button to make a purchase you enter a secure page belonging to and available only to the online administrator of the bank server. The credit card and bank details you provide are communicated only and directly to the administrator of the bank to process your payment. Your bank and credit card details are never communicated or available to LEONARDO DI POGGIALI FABIO E C. SNC or any other third party.
TAX FREE SHOP
Italian Tax Regulation regarding V.A.T, allows all non UE resident to apply for tax free benefits. During the check out process enter your address and passport number to get the price for your country.
Worldwide trackable and safe shippings within 4-5 business days are provided by our international shipping partner Fedex. International shipments delivered to remote and less accessible locations are assessed an out-of-delivery area surcharge from 20 to 30€, you’ll be able to check the fee for your area entering your zip code where required in the address box and right before you check out.
Within Italy, shippings are granted by the fast service (posta celere1) of poste italiane.
FREE SHIPPING THRESHOLDS
- Europe €100
- USA + Canada €150
- Australia + New Zeland + Asia €200
CUSTOMER FOCUSED - SWIFT REPLIES
We always put our Customer first, that’s why our Customer Service provides swift replies and precise answers. We want to make our clients always feel heard, to satisfy their needs and build a strong professional and trust relationship.